Shipping policy

Delivery areas & rates

Florent Floral is based in Newmarket, Ontario, and hand-delivers across York Region and the surrounding area. Every arrangement is hand-crafted in our Newmarket studio and hand-delivered by our own team or a trusted local courier, so it arrives fresh and beautifully presented.

Delivery rates

Delivery fees are calculated at checkout based on the delivery address. Rates vary with distance from our Newmarket studio and currently range from $12.99 to $26.99. The exact fee for your address is shown at checkout before you pay.

Popular delivery areas outside Newmarket and Aurora include Vaughan, Thornhill, Markham, King City, Holland Landing, East Gwillimbury, Bradford, Alliston, Mount Albert, Nobleton, Tottenham and Orangeville. Delivery fees for these areas are calculated at checkout based on the delivery address. If you are unsure whether your address falls within our delivery area, contact us at info@FlorentFloral.ca before placing your order.

Delivery timing

We hand-deliver at your requested time where availability allows. Choose your delivery date at checkout and add any timing preference in the order notes so we can schedule the delivery for that slot.

If you need flowers sooner than the next available delivery day, urgent same-day requests are arranged by phone at 647-323-7312. Online orders open at the next available delivery day. Delivery times are estimates and are not guaranteed. While we make every effort to deliver within the expected timeframe, delays may occur due to weather, traffic or other circumstances beyond our control.

How we deliver

Orders are hand-delivered by our in-house team or through a trusted third-party local courier, depending on the delivery area and order volume. Our default delivery method is contactless (leave at door): the arrangement is left at the recipient’s door and a delivery confirmation is provided. If you require hand-to-recipient delivery or have specific delivery instructions, please include them in the order notes at checkout.

Delivery issues

If your order does not arrive, arrives damaged, or is delivered to the wrong address, please contact us within 24 hours of the expected delivery time at info@FlorentFloral.ca with any relevant details or photos. We will review the issue and work with you to find a suitable resolution.

Undeliverable orders

If a delivery cannot be completed due to an incorrect address, an inaccessible location, or the recipient being unavailable (where hand-delivery was requested), we will attempt to contact you to arrange redelivery. Additional delivery fees may apply for a second delivery attempt.

For any questions about shipping or delivery, reach out to us at 647-323-7312 or info@FlorentFloral.ca.